Yale Health has been recognized as a model of 21st-century primary care by the National Committee for Quality Assurance (NCQA), which awarded the organization a perfect score for its accomplishments as a Patient-Centered Medical Home (PCMH).
Yale Health received the highest PCMH rating (level 3) and earned the highest possible score of 100 points, awarded across a range of standards involving all aspects of care delivery. Yale Health is one of only about 3,000 practices nationwide that has achieved any level of PCMH recognition.
"Yale Health employees have worked incredibly hard to attain this important recognition," says Paul Genecin, director of Yale Health. "At a time when our nation’s healthcare system is the subject of so much debate, the confirmation that our approach to patient-centered primary care is recognized as a model and a standard of excellence is extremely gratifying. I am very proud that the achievements of our organization have been recognized by the NCQA in this way."
The NCQA is a non-profit organization that works to improve quality in healthcare throughout the United States. Its PCMH program is specifically aimed at improving primary care.
In order to earn the recognition, Yale Health had to meet standards set by consumers and primary care professional organizations throughout the country. These standards focus on facilitating partnerships between individual patients and their personal care providers; and employing technological and other means to assure that patients get care when and where they need and want it, in a culturally and linguistically appropriate manner.
"PCMH is not a bricks and mortar place," explains Madeline Wilson, chief of internal medicine at Yale Health. "The concept of a patient-centered medical home is a way of organizing healthcare so it is centered around the needs of the patient."
"The patient-centered medical home promises to improve health and healthcare," said NCQA President Margaret E. O’Kane. "The active, ongoing relationship between a patient and a physician in medical homes fosters an all-too-rare goal in care: staying healthy and preventing illness in the first place." The PCMH recognition, she adds, "shows that Yale Health has the tools, systems, and resources to provide their patients with the right care at the right time."
Yale Health, which celebrated its 40th anniversary last year, is a full-service medical center for over 36,000 students, faculty, retirees, staff, and their dependents. The center is located at 55 Lock St., in a building that has been recognized for its sustainable design with a Leadership in Energy and Environment Design Gold Rating.
Yale Health’s PCHM recognition followed a rigorous review of its clinical operations, health informatics programming, care coordination, quality improvement, and population health activities.