People will have to learn to smile with their eyes and voices, and to read the eyes and voices of others more, Stanford scholar Jeanne Tsai says.
With faces covered to help reduce the spread of COVID-19, some of the facial cues that people rely on to connect with others - such as a smile that shows support - are also obscured.
As people navigate a masked world, they will need to focus more on the eyes and voice to connect with those around them, says Stanford psychologist Jeanne Tsai. This will be particularly true for North Americans, she said, who value high energy emotions - such as excitement or enthusiasm, which are associated with big, open smiles - more than East Asians.
Here, Tsai shares how some of those cultural differences may explain why some people resist face coverings more than others. For example, research has shown that North Americans judge people with bigger smiles to be friendlier and more trustworthy than East Asians, so face coverings may make it harder for them to connect with strangers, she said.
What happens when our faces are hidden behind a facial covering?
The face coverings that are the most relevant now cover the nose and mouth. These face coverings make it harder for people to see others’ emotions, including their smiles, which facilitate social connection. This is particularly true for North Americans, who tend to focus on people’s mouths when reading their emotions. Since researchers have shown that in many East Asian cultures, people tend to focus more on the eyes, covering the mouth may interfere less with their feelings of social connection.
Can you explain some of the cultural differences that you found in your research?
The mouth seems particularly important in the United States partly because mouths are a critical part of conveying big smiles, and for Americans, bigger smiles are better. Our work finds that North Americans judge people with bigger smiles to be more friendly and trustworthy. In fact, smiles have an even stronger influence on judgments of friendliness and trustworthiness than more structural facial features associated with race or sex. This is because North Americans value high energy positive emotions (like excitement and enthusiasm), which tend to evoke big open smiles. East Asians, however, don’t value these high energy emotions as much, and so do not rely on smile size to the same extent as East Asians to judge others’ approachability. These cultural differences are even reflected in brain activity - North Americans show more activity in brain regions associated with rewards like money when gazing at bigger vs. smaller smiles, in comparison with Chinese. Thus, masks cover up the part of the face that North Americans may find most pleasing, and that they rely upon to distinguish friend from foe. This may be why North Americans have complained that masks make them feel disconnected from others.
What are some non-verbal communication strategies that people can use when trying to connect with other masked people?
At the very least, I think people will have to learn to smile with their eyes and voices, and to read the eyes and voices of others more.
But there may be other innovative workarounds. North Americans have already come up with a few. For example, some people have created surrogates for smiles, like the clever health care workers here at Stanford who pasted their smiling pictures on their lab coats, or the emergence of novel masks designed to show or even emulate the mouth. These and other simple solutions might offset the costs of covering smiles.
In the meantime, it might be safest to assume the best - that under their masks, people are still friendly, trustworthy, and deserving of help - particularly since they are trying to protect others as well as themselves from illnesses like COVID-19.
Are there other lessons from your research that you think applies to these current times?
In our work, we’ve found that North Americans are not only more likely to judge people with big toothy smiles as more approachable and to share resources with them, they are also more likely to hire those people as employees or physicians. Because cultures differ in how much they value high energy emotions (and therefore, big smiles), individuals from some cultures don’t want to show big smiles. North Americans often underestimate how approachable these people are, and this can lead to cultural biases in hiring. I worry that these cultural biases may take an even greater toll when interactions move to online platforms that focus on the face. So one general lesson is that how approachable someone seems might have more to do with your cultural conditioning than with their actual character.