Sandra Springer
Sandra Springer - This week we meet Sandra Springer, who is Library Assistant at the Science Library and a Customer Service Excellence Champion. Here, she chats to us about her love of libraries and her first short story collection. What is your role and what does it involve?. I am a Library Assistant at the Science Library. Essentially, my role is to ensure that library users have the best possible experience while using our services, on site or virtually. My duties include providing a reception service where we issue and return books, process click and collect requests, fines, fees, and membership applications, provide directions, advice and basic IT troubleshooting. We also roam the library to enforce rules and monitor building conditions, raising repair requests as necessary, searching for lost books, invoicing, liaising with library users via phone, email and/or Libchat, and other tasks as they arise - for example, I have been asked to sit on interview panels.
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