Student Enquiries Centre awarded Customer Services Excellence Standard

The UCL Student Enquiries Centre has recently been awarded the Customer Services Excellence standard, a nationwide accreditation scheme for public sector organisations and businesses. In order to be awarded this independent standard , the Student Enquiries Centre have clearly demonstrated that they will always: Put the customer at the heart of their service provision Consult customers in a meaningful way to deliver improved service Ensure they have a truly customer-focused culture throughout the team Provide accurate and comprehensive information Listen to customers' views about the service provided to make adjustments to the way they operate Deliver a timely and high-quality service In March 2021, the accreditor conducted a remote visit over a two-day period and in his report said the following about the UCL Student Enquiries Centre team: 'Very impressed by the overall staff commitment such as their attention to details, the desire to continually improve things and the professionalism displayed by them.' 'Customer wellbeing appeared to be at the heart of the UCL Student Enquiries Centre's strategy..