Extended Hours Duty Supervisor

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Library Services

Location
Egham

Salary
£14.69 per hour (including London Allowance)

Post Type
Variable Hours

Closing Date
23.59 hours GMT on Sunday 22 March 2026

Reference
0126-028

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

AS THIS IS A PERMANENT ROLE, STUDENTS ARE UNFORTUNATELY NOT ELIGIBLE TO APPLY.

Permanent, Part-Time Variable Hours - Saturday (6 hours), Sunday (6 hours) every other week.

Applications are invited for the post of Extended Hours Duty Supervisor in the Customer Services Team of the Library. Working as part of the Extended Hours Team, successful applicants will directly support the delivery of the Library frontline service outside of core hours and will have supervisory responsibilities for a small team.

We are looking for applicants who are highly motivated, self-starters, and team-orientated individuals. The post holder will contribute to the delivery of an efficient and effective customer-focused library service by assisting our diverse community of Library users with account enquiries both in person and digitally, using our enquiry management system and live chat.

You will have responsibility for ensuring that stock management activities are performed in a timely and proactive manner. Candidates do not need to have previous supervisory or line management experience, however strong delegation and organisational skills are essential, as is the ability to perform in a professional and efficient manner, taking responsibility in a range of situations.

You will have excellent communication skills, and the ability to work collaboratively to achieve shared goals. You should have previously worked in a customer service environment, have good IT skills, and the ability to communicate with a variety of library users including via social media.

This role is campus based, and the successful candidate will work 2 shifts of 6 hours every other week, on Saturday and Sunday.

In return we offer a highly competitive rewards and benefits package and training and development opportunities.  

As part of our commitment, we will be undertaking anonymised shortlisting for this post. Resumes/CVs and personal statements which may compromise this process will not be reviewed.

The post is based in Egham, Surrey where the University is situated near to Windsor Great Park and within commuting distance from London. 

For queries on the application process the Human Resources Department can be contacted by email at: recruitmentrhul.ac.uk   

For an informal discussion about the post, please contact Lauren Spiller, User Experience Coordinator, lauren.spillerrhul.ac.uk

Please quote the reference: 0126-028

Closing Date: 23:59, 22 March 2026

Interview Date: To be confirmed

Further details: Job Description & Person Specification Email details to a friend This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .

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