Student Services Centre Advisor

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Student Administration (Central)

Location
Egham

Salary
£26,805 per annum pro rata - including London Allowance This is the expected starting salary for this post. Appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.

Post Type
Full Time

Hours per Week
35

Weeks per Year
52

Closing Date
23.59 hours BST on Sunday 12 April 2026

Reference
0326-085

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-Time, Fixed-Term until 31 December 2026 Applications are invited for the post of Student Services Centre Advisor in the Student Services Centre in Student Administration.

Student Administration is responsible for all central administrative functions involved in the student lifecycle. The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. It is expected that staff who work in this team will develop a breadth of knowledge across all professional services and demonstrate a commitment to our vision and service standards. The Student Services Centre is dedicated to providing outstanding customer service, and staff in this role are key to the success of the service.

Candidates should have experience of working in a busy customer service environment. Excellent IT and organisational skills and the ability to work under pressure are essential.

The role-holder will work closely with other colleagues in the Student Administration team, as well as colleagues from other Professional Services, to ensure that a well-co-ordinated service is provided to students.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Sarah Taylor on Sarah.Taylorrhul.ac.uk or +44 (0)1784 276641.

For queries on the application process the Human Resources Department can be contacted by email at: recruitmentrhul.ac.uk

Please quote the reference: 0326-085

Closing Date: 23:59, 12 April 2026

Interview Date: 29 April 2026

Further details: Job Description & Person Specification Email details to a friend This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .

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