Current methods of providing patient information could be increasing health inequalities

Current methods of providing information about local NHS services have limited reach and effectiveness, according to a new report, published today, from the University of Birmingham's Health Services Management Centre. The report found that most patient information is provided in the form of written leaflets or via the internet. However, this approach may not be effective in getting health information to groups who are currently not well served by the NHS. Giving patients access to better information about local health services is central to the government's policy of encouraging patient choice. The national public website NHS Choices acts as a portal for much of this information. Around one in five British people do not have basic literacy and struggle to read, and one third of households do not have a home internet connection. Consequently many people are not able to access and/or understand information which could help them choose and use health services effectively.