Why forgetting at work can be a good thing

The amount of information and data which workers find themselves confronted with every day has increased enormously over the past few years. Globalisation and digitalisation have led to a steady increase in the complexity of work and business processes. Anything that is up-to-date today can already be outdated tomorrow. As a result, decision-makers constantly need to distinguish relevant from irrelevant information. In doing so, they are often supported by digital information systems. Modern organisations, companies and administrations use these systems for example when they make business calculations, develop new products or draw up marketing concepts. But what effect do these tools have on the people using them? And do these information systems make users "stupid" because they, the users, are no longer being challenged? Quite the contrary, say psychologists and information scientists at the University of Münster.