Going the extra mile at work leads to emotional exhaustion and work-family conflict
Being conscientious at work has long been linked with career success but new University research shows that going above and beyond the call of duty comes at a cost to personal well-being and family responsibilities. Going the extra mile. The study of employees in a UK customer call centre for a retail bank found that going the extra mile at work left employees emotionally exhausted and grappling with work-family conflict. The side effects of conscientiousness were more striking where employees were already doing well at work. These employees were faced with sustaining high performance alongside the extra tasks and responsibilities that their managers were more likely to delegate to them because of their hard-working and dependable nature. Feeling emotionally drained. Employees in the study, by the University's School of Management and King's College London , reported that they felt emotionally drained and 'used up' because of their work and were struggling with balancing family life alongside work.
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