Redesigning pharmacies with the consumer in mind

Alto Pharmacy offers free, same-day medication delivery to customers.  Photo cou
Alto Pharmacy offers free, same-day medication delivery to customers. Photo courtesy of Alto Pharmacy
Alto Pharmacy uses software and an innovative operations model to improve access to medication. Getting medication to a patient requires coordination between the doctor who writes the prescription, the insurance company that provides coverage, and the pharmacy that ultimately hands over the drug. Each of those layers introduce opportunities for errors and delays - which may be one reason that around a third of all prescribed medications are never picked up. While pharmacies have traditionally played a passive role in the medication fulfillment process, startup Alto Pharmacy has been working to transform the industry with a customer-centered approach and an engineering mindset. The company offers a software platform that streamlines the prescription procurement process and offers digital tools to further improve the experience of everyone who plays a role. That starts with patients, who can consult with Alto's support team seven days a week and get prescriptions delivered to their door for free through Alto's mobile app, and it extends to doctors, through the company's AltoMD solution that automates time-consuming prescription management tasks. Alto CTO Jamie Karraker '12 SM '13 co-founded the company with current CEO Mattieu Gamache-Asselin after the two engineers met while working at Facebook in San Franciso.
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